We hope that our FAQs provide answers to most of your questions! However, if you still have doubts, please click the contact form icon below to get directly in touch with our service team.
Our service team will be happy to help and advise you.
You can find all information about our availability under Contact us.
For selected brands, we offer a special size advisory in our online store. With this service, you can easily find out which size is right for you.
You can find our Online Size Advisory here.
If you are still unsure about the right size, you can also ask for individual size advice from us. It's best to use our Contact Form.
Contrary to our name, we’ll also help you find your dream bike. Give us a call (+49.2405.450045, Mo-Fri 9 am to 8 pm, Sat 9 am to 4 pm) or send an e-mail to info@bike-components.de.
We have a great selection of ready-made bikes, and we will also deck out every frame in our assortment from scratch, allowing for maximum personalization. If you already have a rough idea of what you want, it’s always helpful if you collect everything in your shopping cart and send us an overview, i.e. via screenshot. This will be an excellent basis for our discussion as we figure out the best possible bike for you.
If you do not know whether a desired item is compatible with your bike, we will be happy to help. It is very important for us to know exactly which bike you have. It is therefore best to give us as much information about your bike as possible, such as manufacturer, model, model year, version, etc.. 1-2 pictures of the "affected" part of the bike are also very helpful.
You can find all information about our availability on our contact page.
For manufacturers that we do not carry in our range, we often lack the technical data to make 100% statements.
Nevertheless, many standards are the same and compatible so that we can find the right and suitable part for you with the necessary information. Therefore, please provide us with as much information as possible with your inquiry. In most cases, this can also be found on the manufacturer's website or in the operating instructions.
You don’t need to log in with a registered account to complete your purchase. To order as a guest, go to your shopping cart, click “go to checkout” and then select the “guest order” tab. There, you simply enter your information and complete the order.
Generally speaking, the online store is your best option, since it allows your order to be processed and shipped as quickly as possible. Our detailed item pages give you all the information you need, such as sizing, compatibility, availability and much more. You can also double-check your address and payment information before sending your order. That way, errors and delays can be minimized or avoided entirely.
Alternatively, you can order via phone (+49.2405.450045, Mo-Fri 9 am to 8 pm, Sat 9 am to 4 pm), send an e-mail to info@bike-components.de or fax your order to us.
As long as your order is not yet packed, you can change or add to it at any time.
To add items, simply place a new order in the online shop and enter a reference to the current order (XB...X) in the comments field.
Please note: If you pay by credit card or PayPal, the system will calculate the shipping costs each time. We will refund you the difference as soon as your order has been fully delivered to you.
You can exchange, change the quantity or cancel an item via any of our contact channels. Please always include your order number or have it to hand.
There is usually no minimum order value with us. You can order any small part from us at no extra cost.
However, shipping to the UK is an exception - here the minimum order value is €165.
As long as your order has not yet been packed, you can cancel it partially or completely. Cancellation is possible via all our contact channels. Please always include your order number.
Voucher codes can be redeemed during the last step of the order process. Enter your code into the field at the bottom of the page “review and finalise”.
When you click “redeem”, the gift card / voucher will be subtracted from your order total. If the order total is less than the value of the gift card, you can redeem the remaining amount in your next order with the same code.
Multiple vouchers can be applied to a single order.
Please note, only one partner voucher (e.g. from an event, subscription or similar) can be used per order.
If you were logged in with your online account when placing the order, you can view your order history at any time in the Log-In area. You can find it under My Account the section All Orders.
Orders placed as a guest, via PayPal Express, or Amazon Pay are not directly shown in your customer account. However, you also have the option to call up a Order Overview to check the status of the order, leave a review for the item, or initiate a complaint or return.
Customers from within the European Union will always be charged the value added tax (VAT) of the selected delivery country. In accordance with EU trade law, bike-components is required to collect the VAT of the destination country and forward it to the respective national taxing authority.
Customers from outside the European Union are exempt from paying EU VAT.
When you first open our page, all prices are displayed with 19% German value added tax (VAT). Once you log in or change your delivery country, VAT rates are adapted according to the destination.
Customers from within the European Union will always be charged the VAT of the selected delivery country. In accordance with EU trade law, bike-components is required to collect the VAT of the destination country and forward it to the respective national taxing authority.
Customers from outside the European Union are exempt from paying EU VAT.
You will receive our digital gift voucher by e-mail as a PDF immediately after your purchase - ideal for spontaneous gift ideas.
After purchase, you can also access and download the digital voucher in the self-service area. To do this, call up the order with the voucher in your customer profile under ‘All Orders’.
Orders that you placed as a guest or paid for via PayPal Express or Amazon Pay are not shown directly in your regular customer account. However, you can call up the ‘Order Overview‘ for guest customers here to download your digital voucher.
Online orders can be paid via bank transfer, credit card, Amazon Pay or PayPal. For telephone orders, payment via credit card is not possible, due to safety reasons.
PayPal and credit card orders cannot be changed to a different payment option, since the full amount is deducted immediately upon ordering.
Orders via bank transfer can be changed to PayPal afterwards. To change the payment method of an ongoing order, it’s best to give us a call (+49.2405.450045, Mo-Fri 9 am to 8 pm, Sat 9 am to 4 pm) or use the Live Chat. You can also send us an e-mail to info@bike-components.de.
For safety reasons, orders are transferred into our internal system at specific times during the day. Only then do we dispatch a second confirmation of your order, complete with our account data as well as the payment reference “XB…X”.
To limit the amount of order-related e-mails, we do not send a separate notification when the payment has been processed. You will however be notified once your order has been shipped.
Voucher codes can be redeemed during the last step of the order process. Enter your code into the field at the bottom of the page “review and finalise”.
When you click “redeem”, the gift card / voucher will be subtracted from your order total. If the order total is less than the value of the gift card, you can redeem the remaining amount in your next order with the same code.
Multiple vouchers can be applied to a single order.
Please note, only one partner voucher (e.g. from an event, subscription or similar) can be used per order.
In March 2018, DHL changed their cash on delivery service. All extra costs that DHL adds to a cash on delivery order are now included in the shipping costs. We have only added the extra shipping costs of this DHL service.
At your request, we can add your telephone number to the delivery address on the shipping label. Please enter your telephone number in the "Additional" field in the delivery address.
The shipping costs depend on your delivery country and the items you purchase. Bulky items, such as frames, wheels or trainers, are generally more expensive to ship.
If the goods have not yet been dispatched, the delivery address can be changed. A change of address is possible via all our contact channels. Please always include your order number.
Alternatively, you can simply reply to the order confirmation you received.
Please note: If you change your delivery address in your customer account, this will not be applied to orders already in progress.
If you select a delivery country outside the EU, prices are automatically calculated without German value added tax (VAT). All customs duties, taxes and fees due for your order are collected by the respective authorities when your shipment enters the destination country. To obtain further information on the relevant regulations in your country, please contact your local customs or taxation office.
Since 01.10.2019 we have changed our shipping to Switzerland.
All products ordered with us are immediately shown with the local value added tax rate (at present 7.7% standard rate or 2.5% reduced rate) and included with the order. We now take care of the import of the package for orders placed after the change.
If the goods are delivered in Switzerland, you no longer have to pay the value added tax separately.
When you order is dispatched, you will receive a shipping notification with the tracking number of your package. That way you can follow the progress of your ordered goods at any time.
When all items from your order are in stock and your payment has been processed, your order will be packed and shipped as quickly as possible, usually on the same day.
Be advised that not every item in our assortment is stocked in our warehouse at all times, and may have to be ordered from one of our suppliers before it can be dispatched. For an estimate you can check the availability of each item on its respective page in our online store.
Please contact us if what you have received does not match your order. We will initiate the return of the item and exchange it for the correct part.
You can contact our customer service via phone (+49.2405.450045, Mo-Fri 9 am to 8 pm, Sat 9 am to 4 pm), Live Chat, or send us an e-mail to info@bike-components.de.
Please contact us immediately, if your package or an item from your order arrives in a damaged state. If there is visible damage to package upon arrival, it’s best to refuse the delivery, or to open the package in the presence of the delivery agent.
You can contact our customer service via phone (+49.2405.450045, Mo-Fri 9 am to 8 pm, Sat 9 am to 4 pm), Live Chat, or send us an e-mail to info@bike-components.de.
If you’re unable accept the package at the time of delivery, there are several possible courses of action.
Options include delivery to a neighbour or household member, a second delivery attempt on the next work day, or storage at a near pickup point for 7 work days.
In each case, you will be informed of your package’s whereabouts through a written notification by the delivery agent, and via the electronic tracking information.
On the page of each item, the selected delivery country and the corresponding VAT are displayed right below the item price. In the shopping cart, you can find the total VAT below the list of your items.
To change the delivery country, simply click on the underlined country name in either of these views, or log in. The VAT rate and the prices shown on the website will then be adjusted accordingly.
Obvious damage to the parcel on delivery must be reported to the sender immediately. Document the damage by taking a few pictures.
The deadlines that must be met and how the shipping service provider must be notified are best looked up on the respective pages of the shipping service provider.
We don't want to leave you to deal with the problem on your own, so you are welcome to let us know at the same time and we will try to help you outside of the sender's processing.
If you were logged in with your online account when placing the order, you can view your order history at any time in the Log-In area. You can find it under My Account the section All Orders.
Orders placed as a guest, via PayPal Express, or Amazon Pay are not directly shown in your customer account. However, you also have the option to call up a Order Overview to check the status of the order, leave a review for the item, or initiate a complaint or return.
You can find your personal data as well as delivery address, billing address, and past orders under My Account.
Your addresses are stored in the Log-In area under My Account and further My Address Book where you can adjust the billing address.
Please note that changes to the shipping address in the online customer account do not apply to ongoing orders. To change the shipping address of an ongoing order, you need to contact us shortly. All information about how to reach us can be found under Contact us.
Your addresses are stored in the Log-In area under My Account and further My Address Book where you can adjust the billing address.
Please note that changes to the billing address in the online customer account do not apply to ongoing orders. To change the billing address of an ongoing order, you need to contact us shortly. All information about how to reach us can be found under Contact us.
You can change your password under My Account. First, you need to log in. Then click on Change Password and follow the instructions.
The cost assumption depends on the reason for the return as well as the country from which the goods are being returned.
In the case of a revocation, the costs of the return are generally to be borne by you.
For customers from Germany and the EU, we are happy to provide a prepaid return label up to two weeks after delivery of the order. This is free of charge for customers from Germany, Belgium, Luxembourg, the Netherlands, and Austria. For all other EU countries, we charge a fee of 5.00 € for the return label due to higher shipping costs, which will be offset against the returned goods. You can get the return label via our Revocation Form.
If you return the goods from a non-EU country, you are responsible for the shipping costs.
If you wish to make use of your 100-day return right after the 14-day revocation period, the shipment will also be at your expense.
For a defective item or a complaint, use the "Complaint" function in the Order Overview in your customer account. Orders placed as a guest, via PayPal Express or Amazon Pay are not directly shown in your regular customer account. However, you also have the option to call up a Order Overview for Guest Orders and initiate the complaint.
Unfortunately, direct exchanges with cost compensation are not possible with us. Please return the unwanted item as part of a standard cancellation, e.g., via our revocation form. After we receive the return, we will refund the purchase price in the same way you originally paid.
Then simply reorder the item you want in exchange from our shop.
We do not send a separate notification when your return has arrived here. You will however be notified once your return has been processed.
It’s hard to predict when exactly a warranty claim will be completed by the manufacturer. Ordinarily, processing times between two and six weeks can be expected. Please note that wait times will vary depending on the season, since manufacturers tend to be particularly busy during spring and summer.
Used batteries should never be thrown out with your house waste. They can be returned for disposal free of charge at municipal recycling centres and most retail locations. If you bought batteries through our online store, you can also ship them to us at your own expense. We will then forward them to a proper disposal facility.
Please note that we will only take back batteries of types that we actually have or had in our assortment, and that the return is limited to quantities typical for end users.
In addition to the legal return period of two weeks, we offer an extended return period up to 100 days after the order was delivered to you. We only accept returns of goods that have not been used or mounted. Conducting an “inspection of the properties and function” of the item as per § 6 of our terms and conditions does not count as use.
At your own expense, please send the package to the following address:
bc GmbH
bike-components
Retour
Carlo-Schmid-Str. 12
52146 Würselen
To initiate a complaint with us most effectively, use the "Complaint" function in the Order Overview in your customer account.
Orders placed as a guest, via PayPal Express or Amazon Pay are not directly shown in your regular customer account. However, you also have the option to call up a Order Overview for Guest Orders and initiate the complaint.
Please send your return to
bc GmbH
bike-components
Reklamation
Carlo-Schmid-Straße 12
52146 Würselen
Germany
In the case of a recognized complaint, we will refund all costs.
For any queries, please contact retour@bike-components.de.
To initiate a complaint with us most effectively, use the "Report an item" function in the Order Overview in your customer account.
Orders placed as a guest, via PayPal Express or Amazon Pay are not directly shown in your regular customer account. However, you also have the option to call up a Order Overview for Guest Orders and initiate the complaint.
For any queries, please contact retour@bike-components.de.
For customers from Germany and the European Union: After contacting us, you will receive a free return label from us.
For customers from other countries: Please send the item back to us at your own expense initially. Please use the cheapest, insured shipping method. Also, include a copy of the invoice for the package shipment and provide your bank details (with IBAN and SWIFT). In the case of recognized warranty, we will reimburse you for the shipping costs.
Please send your return to
bc GmbH
bike-components
Reklamation
Carlo-Schmid-Straße 12
52146 Würselen
Germany
You have the legal right to revoke your purchase contract within 14 days without giving an explicit reason. The revocation period of 14 days starts when you or a third party other than the delivery agent accept the purchased goods. In case of multiple separate deliveries from one order, the period starts upon delivery of the last package or piece of the order.
To initiate the revocation process, you should inform us,
bc GmbH
bike-components
Carlo-Schmid-Str. 12
52146 Würselen
Germany
info@bike-components.de
that you wish to revoke your order. To be legally valid, your revocation must be in written form, i.e. via postal letter, fax or e-mail. For your convenience, we also provide an online revocation form, but its use is not required.
We will confirm your revocation as soon as possible.
